Why Does Your E-Commerce Need It

These situations with the aim of improving the customer experience and ensuring that it is always satisfactory. To achieve this I share with all dec blog readers four keys to good queue management. Organize a single row specifically at the beginning of the last century the theory of queuing was published which studied aspects such as average waiting time or how to avoid collapse in a queue. In the end we refer as almost always to mathematics to solve problems in daily life. Several queues depending on the number of people serving or a single queue customers tend to instinctively stand in the queues where there are fewer people.

But this is a mistake there are many variables that can harm them if they are guided only by the number of people such as the number of products carried by the previous client or the work pace of the person serving. In supermarkets stores or Mobile App Development Service department stores single queues predominate which redirect customers to those checkouts that are be.ing free. This has a scientific explanation and that is that queue organization systems have been studied for more than a hundred years. Leaving your customers' experience to free will can play tricks on you.



For this reason concepts such as first in first out that is the first who arrives is the first to leave . in this case being served . or being able to see that although the customer is in a very long line the line moves forward. High speed improve your experience and your feeling of satisfaction. Implement a shift management system customer service systems in banks hospitals or public administrations have been evolving and changing the customer service trend to the point of organizing them in shifts based on the service they want to receive the manager assigned to them by default or even according to their profile. Customer.